Privacy policy | xtrinix

Xtrinix respects your privacy and processes personal information in line with the Protection of Personal Information Act (POPIA).

What we collect

Details you give us: name, email address, phone number, delivery and billing address, company name and VAT number.
Order history and the messages you send us.
Technical information such as your IP address, browser type and pages visited, collected with cookies.

We do not receive or store card details. Payments are processed by our payment provider under its own security standards.

Why we use it

To process, deliver and support your orders, and to issue invoices.
To answer your questions and quote requests.
To send marketing messages, only if you have agreed. You can unsubscribe at any time.
To keep the website secure and understand how it is used, so we can improve it.

Who we share it with

Only with service providers who need it to serve you, such as couriers, our payment provider, email and hosting providers, and analytics and advertising services, and when the law requires it. We do not sell personal information.

Cookies

We use cookies to keep your cart and account working, and analytics and advertising cookies to measure and improve our site. You can block cookies in your browser settings, but parts of the site may then not work.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as long as the law requires, for example tax records.

Your rights

You may ask to see the personal information we hold about you, and ask us to correct or delete it, or object to its use for marketing. Contact our information officer at info@x-trinix.co.za. You may also lodge a complaint with the Information Regulator (inforegulator.org.za).

Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.