Returns and refunds

If something is not right with your order, we will make it right. This policy follows the Consumer Protection Act and the Electronic Communications and Transactions Act.

Wrong cartridge or change of mind

You may return an item within 7 days of delivery if it is unopened, unused and in its original sealed packaging. Once a cartridge’s seal or protective strip has been removed it cannot be resold, so it cannot be returned for change of mind.

Not sure a cartridge fits? Send us your printer model before you order and we will confirm it.

Faulty items

If a cartridge is defective, contact us within the warranty period (see our warranty page). We will test it and, at your choice, repair or replace it, or refund you, as the Consumer Protection Act requires.

How to return

1. Email info@x-trinix.co.za or call 074 580 0652 with your order number and the reason for the return.
2. We send you a return reference and tell you how to send or drop off the item.
3. Pack the item securely, with the return reference on the parcel.

Refunds

Approved refunds are paid to the original payment method within 7 working days of receiving the returned item. For change-of-mind returns the return delivery cost is for your account; for faulty or incorrectly supplied items we cover it.